Testimonials

The tech found low freon and fixed the problem by replacing it. He was very prompt and I am very pleased with him and the Firehouse AC family.

Wayne installed our AC unit a few years ago and he worked very hard to get us the best price for a unit. He worked with us over our concerns of having vaulted ceilings and needing to go up just a little bit in size to be able to adequately cool our house. He worked very hard putting it in and in my opinion went the extra mile in customer service. This was the first year that I started to have any trouble with the unit cooling. We thought for sure that our condenser went out and that we were about to spend a ton of money to fix it. But Matt came out yesterday and spent hours cleaning our unit. It had dirt and grass and cotton wood cotton all over the outside that was keeping it from getting any air to the unit. Now that it has been cleaned it is running much better. And it didn’t cost us the fortune we expected it to. They even sent another young man out today to double check it and make sure it was still running well. I am very grateful for this company and it’s extraordinary customer service. I would highly recommend them.

The installers were very courteous and hardworking. They worked with me before installation to address any concerns and questions I had, and followed up afterwards to make sure I was satisfied. Fantastic company!

Jason was really great to work with. He was knowledgeable and was able to explain in detail as to what was needed and why. I had some unrelated issues come up and he followed up numerous times to offer his assistance and to check in. I was so impressed as he didn’t have to do that as it was unrelated to the A/C system. I highly recommend Jason and Firehouse Heating and Air!

We had a very good experience with Firehouse heating and air. Jordan was on time and very professional. Most importantly they did an accurate analysis of the problem and did not try to upsell us anything. Very impressive!

We were having a humidity issue…turns out one of our kids didn’t shut their window right. I went ahead and purchased a Dehumidifier and a Reme Halo and these guys came over and installed it. Top notch team that won’t try to over sell ya. Went ahead and purchased a service contract with them as they have earned my trust.

Firehouse heating and air was great. I had a furnace break a day before the huge freeze this year with a brand new 10 week old baby at home. The guys at firehouse where able to get out the very next day and install a whole unit in a quick and timely manner so my family and better my water pipes did not have to fight through the cold. I would highly recommend this company. Great guys who are firefighters and great service.

I have had the opportunity to interact with this company on 2 different occasions for 2 very different tasks. I am so thankful I chose this company. The 1st time we were buying a house and an air duct wasn’t blowing air so I asked for a free quote on how much it would be to fix so we would be able to give the sellers an exact number. They were the ONLY ones that would do a free estimate and the man who came out said it was nothing more than a kinked duct and would only cost a trip fee. He said it was am easy fix and didn’t require much work. He was kind, patient, and very helpful! The 2nd time was a month later, we moved in 4 days ago, and the AC quit… 😣 I called and was told they couldn’t be out until 6-7 that night. Having 2 little kids that go to bed at 7:30 that would’ve been very difficult. I agreed, but expressed that if they could make it work sooner, then please do. Not 15 minutes later, I get a call back from Kyndal (who is fabulous) saying she had someone become available and she is sending him over within an hour. He was there is 20 minutes! 🙌 He worked for over an hour and explained everything to me thoroughly. He showed me parts and gave me visuals of what wasn’t working properly… he even cleaned up after he was done and did not overcharge me. I am so pleased with this company and I will not use anyone else! Thank you!

Got home from work to a HOT home. Our a/c was up and running within 15 minutes after they arrived the next morning! Amazing services! Thank you!!!

**BEST A/C REPAIR SERVICE EVER**

I read the reviews before calling them, and thought, “Wow, they seem too good to be true!” However, they lived up to the hype. My service tech was named Wayne. I will be breaking this into categories for other readers.

Convenience – Other service companies I have used in the past, set 4 hour windows, which made it hard to schedule around work or a lunch break. Wayne called me at 8 and set an appt with a 30 minute window, 1130-1200 and he was on time!

Integrity – In a world where service techs and companies are constantly trying to up-sell, and fix things that aren’t broken, or back their way into fixing problems thereby replacing parts that weren’t broken. I was the most impressed with Firehouse. Wayne took less than 5 minutes to find the source of the problem and replaced only what was broken. He didn’t push parts and service I didn’t need and had the repair completed within 20 minutes!

Professionalism – Wayne was courteous as service techs should be, but past that he was also exemplified kindness and humility. He was also, clean and professionally dressed.

Budget / Pricing – I hit on this one a little in the integrity section, but felt the need to reaffirm. Pricing was fair and at no point did I feel dissatisfied. I got what I paid for. Labor parts, etc. were all reasonably priced.

Overall – I will definitely use this company again. They are the epitome of what all American Service companies should strive to be. They have earned my lifetime customer loyalty.