What an awesome company! Friendly and great customer service
I started using FireHouse Heating when my home owners insurance contract ended. They inherited a lot of issues with my unit and fixed all of them with expertise. they installed window units to keep my house cool while they repaired mine. On July 12,2019 again, my unit had another leak, which seems to happen every 6 months, I just happen to get a lemon unit that came from Rudd, which seems to be known for issues with leaking. Firehouse called the Rudd Service Coordinator and requested a new unit on July 15, 2019 to replace mine. Rudd does not usually replace units that are under waranty, only parts. The same day a few hours later, had a brand new unit picked up and installed in working order. Way to go FireHouse for being diligent and going the extra mile. Also Rudd did not charge me for the new unit. FireHouse has excellent customer service and we are great full for all they have done. 😀
When our AC motor went out last year, right away they came out and replaced it, saving us 500 over another company. This year our Coil and Condenser died. Our system was 14 years old. I got quotes and no one could beat Wesley and his team on price, or get a new unit installed as fast. Plus, they even loaned us window units until they could come back. That’s true service.
Matthieu was very polite and helpful. They always have filters on hand and are very thorough in checking unit, vents and ducts.
Matt and Mark are AWESOME! Both are honest, knowledgeable, and will not rip you off! Their prices are fair, and Mark’s work got my a/c unit working again! I was so impressed by Mark, that I purchased a maintenance contract from the company!
The service provided was exceptional! By exceptional, I mean a 30 minute response on a Saturday night. The air conditioner at the house was not working and the temperature was rising to 89 degrees at 8:00 pm. My child and I were absolutely miserable. Wes responded immediately and within 30 minutes he had the air conditioner running. The air conditioner had a blown capacitor caused by a defected blower motor which ultimately meant there was no guarantee on how long the air conditioner would work. Wes provided video showing the strain of the system on start up relieving me of climbing in the attic and feeling like I was being taken advantage. The unit stopped working the next day as explained as a possibility, and again Wes was out the next day replacing the blower motor parts. The price was unbeatable and the follow up care was impeccable. Thank you so much for taking the time and care for my daughter and I.
These gentlemen are fast, efficient and friendly. I highly recommend them! Thank you for coming to our aide so quickly. Your work is greatly appreciated by this family!
Phenomenal service on short notice. Mark was at our house within 24 hours (even able to make it earlier than the scheduled appt). He quickly diagnosed two problems that were combining to create the problem we had with out upstairs cooling unit, Within 45 minutes, we were up and running cool again. Would 100% recommend to anyone.
This Young Man was very efficient and the nicest person and when i call again i hope i get him he is so nice thank you 🙏
I called my Home Warranty Company when the AC went out. I figured I would probably have to call whoever they suggested but to my surprise Firehouse called me at 8 am the following morning and offering help the same day. Laura went out of her way to help and Wesley was at our house at the time they promised! Polite, friendly and sympathetic to our problem, they are now my go to Heating & Air Specialists!