Outstanding service. Mark was on time and had it going and running fast. Would highly recommend.
I originally called another company to check out my AC since it was not working, and I felt like I was getting ripped off – their explanation did not make sense. So I mentioned this at work, that I wanted a second opinion and quickly, 2 colleagues told me to call Firehouse Heating & AC. I called right away, and by afternoon, it was working! I feel I can trust this crew to do a great job for a fair price because they are also firemen. Something about firemen fixing fried wires is comforting.
Service was excellent. Our technician took his time and informed us of any issues.
On time and friendly. Explained everything thoroughly!
These guys are as good as they come. Contacted them on Monday and had a brand new unit installed on Thursday. Very professional, and non stop working to get the job completed.
Wesley has done all the servicing on our HVAC unit. From small repairs like our puppy chewing the AC cords on the unit to complete service after the devastating Wylie Hailstorm, he is and will continue to be our go-to guy!
Air went out on the hottest day of the summer! They came within an hour and fixed our air unit quick and very inexpensively !Kind, courteous and speedy! Will definitely use them again and whole heartedly reccomend them!
Thorough and honest company
Wayne was the technician that they sent out to us I called him at 9 a.m. this morning in a panic because our air I’m sorry our heater had just went out the night before so my children all had to sleep in the living room with one tiny heater needless to say I wanted this fixed ASAP when was right on the spot right on time and he literally stayed here all day with me trying to fix it and he was successful there are a lot of steps that you have to do when doing a heater or air conditioner system and he went step by step and made sure to do it properly I really trust these guys I would not go anywhere else they have my business for life also they’re very reasonable that do a very fantastic job.
**BEST A/C REPAIR SERVICE EVER**
I read the reviews before calling them, and thought, “Wow, they seem too good to be true!” However, they lived up to the hype. My service tech was named Wayne. I will be breaking this into categories for other readers.
Convenience – Other service companies I have used in the past, set 4 hour windows, which made it hard to schedule around work or a lunch break. Wayne called me at 8 and set an appt with a 30 minute window, 1130-1200 and he was on time!
Integrity – In a world where service techs and companies are constantly trying to up-sell, and fix things that aren’t broken, or back their way into fixing problems thereby replacing parts that weren’t broken. I was the most impressed with Firehouse. Wayne took less than 5 minutes to find the source of the problem and replaced only what was broken. He didn’t push parts and service I didn’t need and had the repair completed within 20 minutes!
Professionalism – Wayne was courteous as service techs should be, but past that he was also exemplified kindness and humility. He was also, clean and professionally dressed.
Budget / Pricing – I hit on this one a little in the integrity section, but felt the need to reaffirm. Pricing was fair and at no point did I feel dissatisfied. I got what I paid for. Labor parts, etc. were all reasonably priced.
Overall – I will definitely use this company again. They are the epitome of what all American Service companies should strive to be. They have earned my lifetime customer loyalty.