Testimonials

As part of our contract with Firehouse, our heating system received a checkup. The tech, Sam, was in communication with me prior to the appointment and showed up right on time. He didn’t waste any time servicing the heater. When he came down from the attic, he described everything he had done. He had a list of recommendations such as a surge protector or duct cleaning, but there wasn’t any pressure to purchase. I appreciated that. We are very pleased with Firehouse. Their techs are always friendly, knowledgeable, and professional in appearance.

Mathieu was on time very friendly. Did the check up and explained everything to me . Very affordable

I can’t say enough good things about Firehouse Heating and Air! They serviced our system recently and went above and beyond. Not only did they fix the issues, but they also provided valuable recommendations to help our system last longer and run more efficiently. It’s clear they genuinely care about their customers and their work. We trust them completely and appreciate how they always make time to give back to the community as well. Truly great people providing excellent service – highly recommend!

Matthieu was very polite and helpful. They always have filters on hand and are very thorough in checking unit, vents and ducts.

This place and their staff are amazing. Paul came to my residence and was professional, on time and ready find out what the problem was for my AC unit. He took the time to listen to me and the issues I had with my AC in this crazy Texas heat, did a thorough evaluation of the duct/fan systems inside the apartment and even went outside to check the unit itself. He found issues with the entire duct system, listed next steps that needed to take place in my apartment for optimum cooling and was confident that he and his team could resolve every problem. I felt heard, seen and taken care of. I fully believe that without Pauls’ professional evaluation, my pets and I would still be melting in my apartment. Thank you Firehouse Heating and Air and thank you Paul for taking the issue seriously.

Very friendly and told me exactly what I need and how I could do some things on my own to avoid having an extra charge! Very honest! They came out working 24 hours of me calling and was a very great experience! Definitely recommend them!

On time and friendly! Gave a thorough explanation inspection and explained everything clearly.

They came out to our home the day after we called, the price was reasonable, the administrative service was great, and the technician was so knowledgeable and had my air conditioning cooling again in no time! 👍🏻👍🏻

I recently had the pleasure of working with Firehouse Heating & Air and HVAC technician, Jordon, for a service call at my home in Grapevine, TX, and I am delighted to share my exceptional experience. From start to finish, Jordon displayed a high level of expertise, professionalism, and genuine dedication to resolving the issue.

Jordon arrived promptly at the scheduled time and greeted me with a friendly and courteous demeanor. He took the time to carefully listen to my concerns and asked pertinent questions to fully understand the problem. I was impressed by his attentiveness and genuine interest in addressing the issue effectively.

Throughout the service call, Jordon exhibited profound technical knowledge and skill. He meticulously examined the HVAC system, thoroughly explained his findings, and patiently answered all of my questions. I greatly appreciated his ability to communicate complex concepts in a clear and understandable manner.

In addition to his technical prowess, Jordon’s friendly demeanor and positive attitude created a comfortable and enjoyable service experience. He made sure I was informed and involved in every step of the process, making me feel confident in his abilities.

Based on my experience with Firehouse Heating & Air and Jordon, I wholeheartedly recommend them! Their expertise, professionalism, attention to detail, and exceptional customer service set them apart. I am grateful for the outstanding service they provided, and I will undoubtedly request their services for any future HVAC needs.

When our A/C went out in the middle of a severe heat wave, I called Firehouse Heating & Air. Though they were booked up, they scheduled me 3 days out; however, they later notified me they could come out the next day. Our A/C needed a new part, which they thought would have to be ordered (out of stock) so scheduled us 2-days out to install the part. However, the owner went the extra mile to find the part and came out the next morning to make the repair. Wesley was courteous, prompt and sensitive to the cost-factors, trying for the best pricing, etc. I would highly recommend Firehouse Heating & Air for any heating or A/C needs. They are friendly, consciences, reliable and customer-focused.