Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

Phenomenal service on short notice. Mark was at our house within 24 hours (even able to make it earlier than the scheduled appt). He quickly diagnosed two problems that were combining to create the problem we had with out upstairs cooling unit, Within 45 minutes, we were up and running cool again. Would 100% recommend to anyone.

Brady Morris
5

After trying another service company that did not fix my AC issue, I am SO thankful I found Firehouse Heating & AC. I called at 8 AM and they had someone at my house the same day. Paul was absolutely amazing! He was so personable and patient. He answered all my questions and didn’t leave until my AC units were both blowing cold air. The pricing was upfront and fair. I will be using them for all my AC & heating maintenance and repair needs!!!

Sabreana Smith
5

Paul S was awesome!! Our AC went out during one of those 100+ degree days. Firehouse Heating and Air sent Paul who was able to come out earlier than expected, diagnose the issue (bad capacitor) and repair all within an hour. Not only professional service, but the overall cost was a great deal. Thank you to the team at Firehouse!! Saved the day.

Mike Hilden
5

These guys were fast and they got the job done at a really reasonable price. 5 stars

Steven Hutcheson
Royse City, TX
5

Incredibly quick turnaround time for my request. Every staff member that I spoke to was kind and professional. Text notifications with arrival time was incredibly helpful. Matthieu addressed my thermostat wiring relocation quickly and efficiently. Got my smart thermostat working and we were good to continue our construction. Gave great advice on how to take care of hvac systems during construction as well as some things to research to help with allergies. I have no hesitation recommending and will use again for hvac maintenance.

Erika B
5

The service provided was exceptional! By exceptional, I mean a 30 minute response on a Saturday night. The air conditioner at the house was not working and the temperature was rising to 89 degrees at 8:00 pm. My child and I were absolutely miserable. Wes responded immediately and within 30 minutes he had the air conditioner running. The air conditioner had a blown capacitor caused by a defected blower motor which ultimately meant there was no guarantee on how long the air conditioner would work. Wes provided video showing the strain of the system on start up relieving me of climbing in the attic and feeling like I was being taken advantage. The unit stopped working the next day as explained as a possibility, and again Wes was out the next day replacing the blower motor parts. The price was unbeatable and the follow up care was impeccable. Thank you so much for taking the time and care for my daughter and I.

Amanda Mullaney
5

What an awesome company! Friendly and great customer service

Mallory Barkheimer
5

**BEST A/C REPAIR SERVICE EVER**

I read the reviews before calling them, and thought, “Wow, they seem too good to be true!” However, they lived up to the hype. My service tech was named Wayne. I will be breaking this into categories for other readers.

Convenience – Other service companies I have used in the past, set 4 hour windows, which made it hard to schedule around work or a lunch break. Wayne called me at 8 and set an appt with a 30 minute window, 1130-1200 and he was on time!

Integrity – In a world where service techs and companies are constantly trying to up-sell, and fix things that aren’t broken, or back their way into fixing problems thereby replacing parts that weren’t broken. I was the most impressed with Firehouse. Wayne took less than 5 minutes to find the source of the problem and replaced only what was broken. He didn’t push parts and service I didn’t need and had the repair completed within 20 minutes!

Professionalism – Wayne was courteous as service techs should be, but past that he was also exemplified kindness and humility. He was also, clean and professionally dressed.

Budget / Pricing – I hit on this one a little in the integrity section, but felt the need to reaffirm. Pricing was fair and at no point did I feel dissatisfied. I got what I paid for. Labor parts, etc. were all reasonably priced.

Overall – I will definitely use this company again. They are the epitome of what all American Service companies should strive to be. They have earned my lifetime customer loyalty.

B Young
5

These guys are as good as they come. Contacted them on Monday and had a brand new unit installed on Thursday. Very professional, and non stop working to get the job completed.

Shane Varner
Dallas, TX
5

Over the past several years our family has purchased FOUR heating and AC systems from the FireHouse company. The service and products have been outstanding. The prices have been well below those of other companies, and the individual attention of Wesley and others has made us feel comfortable dealing with them. I like their entrepreneur spirit and would highly recommend them for any H & AC needs.

Dr. Stacy Stephens
Dallas, TX
5