Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

JW.

We had a very good experience with Firehouse heating and air. Jordan was on time and very professional. Most importantly they did an accurate analysis of the problem and did not try to upsell us anything. Very impressive!

Jeff Walker .123
jj

Fardeen provided Five star service through and through! Came out on Father’s Day and arrived earlier than expected. Great customer service and impressive troubleshooting skills. Competed the repair in a timely manner. Fardeen was very detailed in explaining the issue and what he was going to do to fix my ac.

New customer review, posted within the last 2 monthsjeremy jackson

Great business, and great people! Would absolutely recommend them. They have gotten us out of a pinch a couple of times now when it was least convenient (winter storm, holiday weekend). Quick and honest service. On one occasion, I submitted a work ticket very late at night, and heard something back before sunrise the next morning. They’re on top of things. Thank y’all!

Brad Campbell
Wylie, TX

Wesley has done all the servicing on our HVAC unit. From small repairs like our puppy chewing the AC cords on the unit to complete service after the devastating Wylie Hailstorm, he is and will continue to be our go-to guy!

Jenny Johnson

We were elated to finally find a AC/Heating company that was trustworthy, honest and timely. Wayne answered the phone when I called and was so caring and concerned. Within 15 minutes Wesley was at my door to help diagnose our ac issues! Now that’s unheard of service now-a-days! We were greeted with a handshake and a smile then he was off to work…The end result? Well, all I can say is, we are happy and the “cool” kids on the block!

Trudy Williams
Union Valley, TX
SU

Jordan was so kind and honest and professional. Even as a first-time customer (without priority status as a loyal customer), he came out the same day and stayed until well-over hours (after 10 pm) after he’s already had a long, hot day himself in heat indexes over 120. Thank you Jordan for diagnosing the problem quickly, working quietly around my resting children, explaining the issue and your services, driving an additional hour out of the way to pick up a part, and then working late into the evening to keep us in our home that night. The service was over and above!

Shannon Unruh

Incredibly quick turnaround time for my request. Every staff member that I spoke to was kind and professional. Text notifications with arrival time was incredibly helpful. Matthieu addressed my thermostat wiring relocation quickly and efficiently. Got my smart thermostat working and we were good to continue our construction. Gave great advice on how to take care of hvac systems during construction as well as some things to research to help with allergies. I have no hesitation recommending and will use again for hvac maintenance.

Erika B

This Young Man was very efficient and the nicest person and when i call again i hope i get him he is so nice thank you 🙏

Juanita Crawford

Very nice people. I called about a problem and they were there within a couple of hours. Will definitely use them again.

Sherry Hensley
TW

My technician was excellent. He was very polite and knowledgeable. Fardeen explained everything he was checking and then went over what he found.

Travis Webster