Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

These guys are fantastic!! The tech showed up on time and was very professional. He fixed our A/C issue without trying to upsell us on services or repairs we didn’t need. I highly recommend Firehouse Heating and Air.

Kyle Samford
5

When our A/C went out in the middle of a severe heat wave, I called Firehouse Heating & Air. Though they were booked up, they scheduled me 3 days out; however, they later notified me they could come out the next day. Our A/C needed a new part, which they thought would have to be ordered (out of stock) so scheduled us 2-days out to install the part. However, the owner went the extra mile to find the part and came out the next morning to make the repair. Wesley was courteous, prompt and sensitive to the cost-factors, trying for the best pricing, etc. I would highly recommend Firehouse Heating & Air for any heating or A/C needs. They are friendly, consciences, reliable and customer-focused.

Susan Williams
Forney, TX
5

The service provided was exceptional! By exceptional, I mean a 30 minute response on a Saturday night. The air conditioner at the house was not working and the temperature was rising to 89 degrees at 8:00 pm. My child and I were absolutely miserable. Wes responded immediately and within 30 minutes he had the air conditioner running. The air conditioner had a blown capacitor caused by a defected blower motor which ultimately meant there was no guarantee on how long the air conditioner would work. Wes provided video showing the strain of the system on start up relieving me of climbing in the attic and feeling like I was being taken advantage. The unit stopped working the next day as explained as a possibility, and again Wes was out the next day replacing the blower motor parts. The price was unbeatable and the follow up care was impeccable. Thank you so much for taking the time and care for my daughter and I.

Amanda Mullaney
5

Big Shoutout to Mark for all his help. We called several companies and we felt they were trying to make a few extra bucks off my elderly mother. Mark did not, he was fantastic. Quick and easy and was a third of the price of the other companies

Colleen Murro
5

Professional and punctual. Explained service, problem, price, and solution thoroughly.

Cody Moorman
5

Wesley, the owner, came to look at our system and was professional, honest, and thorough. I am not one for writing reviews but after an initial quote of $20,000 and replacing everything in and out of our home, I panicked and contacted Firehouse Heating and Air for a second opinion.. he came in less than an hour and after looking gave solutions and maintenance suggestions that didn’t require anything but me and my husband to do. So the bottom line for me in this experience is the clear difference in an honest company such as this one and a competitor is $20,000 saved. Thank you Wesley and staff, we will be using your services from now on in all capacities you offer.

Emily Kaiser
5

Each Firehouse employee I encountered was professional, courteous and respectful. They were informative and communicative throughout the process. I went awhile without AC but as soon as I called Firehouse, I was taken care of immediately. They even worked to get a new unit installed at my house within 24 hours. Securing financing was easy with their user-friendly system and my questions have always been answered promptly. It’s been a super easy process working with them for which I am thankful.

Morgan Tinsley
5

I originally called another company to check out my AC since it was not working, and I felt like I was getting ripped off – their explanation did not make sense. So I mentioned this at work, that I wanted a second opinion and quickly, 2 colleagues told me to call Firehouse Heating & AC. I called right away, and by afternoon, it was working! I feel I can trust this crew to do a great job for a fair price because they are also firemen. Something about firemen fixing fried wires is comforting.

Sharon Wacht
5

What an awesome company! Friendly and great customer service

Mallory Barkheimer
5

Jordan did a great job !

Steve Garza
5