Testimonials

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Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.

If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!

Great customer service. Prompt, quality service! Fair pricing!

Alissa Rodgers
Forney, TX

On time and friendly! Gave a thorough explanation inspection and explained everything clearly.

New customer review, posted within the last 2 monthsBethany Janes

After trying another service company that did not fix my AC issue, I am SO thankful I found Firehouse Heating & AC. I called at 8 AM and they had someone at my house the same day. Paul was absolutely amazing! He was so personable and patient. He answered all my questions and didn’t leave until my AC units were both blowing cold air. The pricing was upfront and fair. I will be using them for all my AC & heating maintenance and repair needs!!!

Sabreana Smith

Firehouse A/C did a terrific job for me. I had to have both furnaces replaced. Wesley patiently talked me through all I needed to know. They then went the full mile to do things right and make sure I was satisfied. When time to use cooling I discovered it was not cooling properly. Firehouse quickly diagnosed the problem and fixed it for me under warranty. So far I am very satisfied. (I never give out a “5”.)

Aaron Dyer
LP

Installed a new 3 ton AC unit for my house. Jason from the office was very responsive and easy to work with. Cost was reasonable. They installed next day. Install was quick and professional. I would recommend them if you are looking for an AC company!

Leif Pearson

Honest.. smart and dependable (not to mention helping me out of a bind.) Wesley is the textbook version of a “good man.”

Jennifer Blum

Jordan Rodriguez was a great technician. He was very receptive to the issues I communicated to him. He was clear from the beginning that he was knowledgeable in the system we had in our house. He was very thorough, he spent around 2 hours checking and testing that the system was functioning as intended. He communicated clearly what the issue was and showed me in the system tracking the cause of our issue. He also showed me different options on how to address it and gave me recommendations on how to better maintain my AC system. I will definitely be calling Firehouse again for any AC issues, as they were honest, thorough, and very responsive.

Paola Genao Butler
RA

Fareed came today and was very courteous and prompt at figuring out what was wrong with the heater and air-conditioner in my house. He was very professional about what might need to be done and came up with suggestions that would be follow up with another colleague in the company next week. Overall I am confident with his work.

R. Abadesco

Reuben was on time and very thorough. He answered my questions and provided information on potential upgrades to our system. As will happen, an issue did occur after he left but after a bit of a miscue with the office, Reuben did return later in the day and quickly restored the system operation. We appreciate his dedication to excellence and will welcome him back for our next annual maintenance check.

Carl Maass

Great group to work with!! My heater went out before a cold snap. From the minute I called Karen was trying to help me troubleshoot. She got someone out quickly. The gentleman that came out was professional and found a CO leak. He was able to fix everything to get me through the cold, they then replaced my entire system at a very reasonable cost. They gave me upfront pricing and options. I had an issue with the unit itself about a week later, they got a crew out immediately and found a manufacturing issue which they immediately repaired and followed up with a call by the owner to let me know they would take care of us. I was really impressed by this team. It felt like a real family team. I would highly recommend them.

J Marroquin