Testimonials
Our customers really like us! But don’t take our word for it. Here are some actual reviews posted by our customers on the web.
If YOU are a satisfied customer, we invite you to click the "thumbs up" icon to review your experience with our business. Thank you!
Got home from work to a HOT home. Our a/c was up and running within 15 minutes after they arrived the next morning! Amazing services! Thank you!!!
Service was excellent. Our technician took his time and informed us of any issues.
Rave review for Firehouse Heat & Air! They advised me well about which system to choose when I needed a new one, including very manageable financing, did a thorough job of prepping my house for the installation and put everything back neater than they found it. They assisted me with the features of my system that were new to me, and everybody was on time and very nice at every stage of the project. Call these guys!
Great and speedy service! Wesley took great care of our organization (CASA of Collin County) and had us up and running again in no time! They beat competitors pricing and we will definitely be using them for future needs! Great service, great people!
Firehouse Heating and Air was the best company to work with. Very professional and respectful of our home. Even wearing shoe covers so they don’t drag in dirt. Jason Prince was the man we worked with and he was outstanding. He explained everything clearly. He and his team helped us hang a light fixture that fell. So great. I highly recommend Firehouse Heating and Air!
Great group to work with!! My heater went out before a cold snap. From the minute I called Karen was trying to help me troubleshoot. She got someone out quickly. The gentleman that came out was professional and found a CO leak. He was able to fix everything to get me through the cold, they then replaced my entire system at a very reasonable cost. They gave me upfront pricing and options. I had an issue with the unit itself about a week later, they got a crew out immediately and found a manufacturing issue which they immediately repaired and followed up with a call by the owner to let me know they would take care of us. I was really impressed by this team. It felt like a real family team. I would highly recommend them.
As part of our contract with Firehouse, our heating system received a checkup. The tech, Sam, was in communication with me prior to the appointment and showed up right on time. He didn’t waste any time servicing the heater. When he came down from the attic, he described everything he had done. He had a list of recommendations such as a surge protector or duct cleaning, but there wasn’t any pressure to purchase. I appreciated that. We are very pleased with Firehouse. Their techs are always friendly, knowledgeable, and professional in appearance.
These gentlemen are fast, efficient and friendly. I highly recommend them! Thank you for coming to our aide so quickly. Your work is greatly appreciated by this family!
The service provided was exceptional! By exceptional, I mean a 30 minute response on a Saturday night. The air conditioner at the house was not working and the temperature was rising to 89 degrees at 8:00 pm. My child and I were absolutely miserable. Wes responded immediately and within 30 minutes he had the air conditioner running. The air conditioner had a blown capacitor caused by a defected blower motor which ultimately meant there was no guarantee on how long the air conditioner would work. Wes provided video showing the strain of the system on start up relieving me of climbing in the attic and feeling like I was being taken advantage. The unit stopped working the next day as explained as a possibility, and again Wes was out the next day replacing the blower motor parts. The price was unbeatable and the follow up care was impeccable. Thank you so much for taking the time and care for my daughter and I.
Jordan Rodriguez was a great technician. He was very receptive to the issues I communicated to him. He was clear from the beginning that he was knowledgeable in the system we had in our house. He was very thorough, he spent around 2 hours checking and testing that the system was functioning as intended. He communicated clearly what the issue was and showed me in the system tracking the cause of our issue. He also showed me different options on how to address it and gave me recommendations on how to better maintain my AC system. I will definitely be calling Firehouse again for any AC issues, as they were honest, thorough, and very responsive.