Testimonials

THE BEST!!! I am a repeat customer. Always my first call.

Wayne was the technician that they sent out to us I called him at 9 a.m. this morning in a panic because our air I’m sorry our heater had just went out the night before so my children all had to sleep in the living room with one tiny heater needless to say I wanted this fixed ASAP when was right on the spot right on time and he literally stayed here all day with me trying to fix it and he was successful there are a lot of steps that you have to do when doing a heater or air conditioner system and he went step by step and made sure to do it properly I really trust these guys I would not go anywhere else they have my business for life also they’re very reasonable that do a very fantastic job.

Matthieu was very polite and helpful. They always have filters on hand and are very thorough in checking unit, vents and ducts.

We were having a humidity issue…turns out one of our kids didn’t shut their window right. I went ahead and purchased a Dehumidifier and a Reme Halo and these guys came over and installed it. Top notch team that won’t try to over sell ya. Went ahead and purchased a service contract with them as they have earned my trust.

**BEST A/C REPAIR SERVICE EVER**

I read the reviews before calling them, and thought, “Wow, they seem too good to be true!” However, they lived up to the hype. My service tech was named Wayne. I will be breaking this into categories for other readers.

Convenience – Other service companies I have used in the past, set 4 hour windows, which made it hard to schedule around work or a lunch break. Wayne called me at 8 and set an appt with a 30 minute window, 1130-1200 and he was on time!

Integrity – In a world where service techs and companies are constantly trying to up-sell, and fix things that aren’t broken, or back their way into fixing problems thereby replacing parts that weren’t broken. I was the most impressed with Firehouse. Wayne took less than 5 minutes to find the source of the problem and replaced only what was broken. He didn’t push parts and service I didn’t need and had the repair completed within 20 minutes!

Professionalism – Wayne was courteous as service techs should be, but past that he was also exemplified kindness and humility. He was also, clean and professionally dressed.

Budget / Pricing – I hit on this one a little in the integrity section, but felt the need to reaffirm. Pricing was fair and at no point did I feel dissatisfied. I got what I paid for. Labor parts, etc. were all reasonably priced.

Overall – I will definitely use this company again. They are the epitome of what all American Service companies should strive to be. They have earned my lifetime customer loyalty.

Jordan was great, honest, and efficient! Thanks for getting my system back up so quickly!

Wesley has done all the servicing on our HVAC unit. From small repairs like our puppy chewing the AC cords on the unit to complete service after the devastating Wylie Hailstorm, he is and will continue to be our go-to guy!

Very friendly and told me exactly what I need and how I could do some things on my own to avoid having an extra charge! Very honest! They came out working 24 hours of me calling and was a very great experience! Definitely recommend them!

When our A/C went out in the middle of a severe heat wave, I called Firehouse Heating & Air. Though they were booked up, they scheduled me 3 days out; however, they later notified me they could come out the next day. Our A/C needed a new part, which they thought would have to be ordered (out of stock) so scheduled us 2-days out to install the part. However, the owner went the extra mile to find the part and came out the next morning to make the repair. Wesley was courteous, prompt and sensitive to the cost-factors, trying for the best pricing, etc. I would highly recommend Firehouse Heating & Air for any heating or A/C needs. They are friendly, consciences, reliable and customer-focused.

Very customer focused. Cost was significantly less than other 2 quotes but system and installation were first rate. Highly recommend