Each Firehouse employee I encountered was professional, courteous and respectful. They were informative and communicative throughout the process. I went awhile without AC but as soon as I called Firehouse, I was taken care of immediately. They even worked to get a new unit installed at my house within 24 hours. Securing financing was easy with their user-friendly system and my questions have always been answered promptly. It's been a super easy process working with them for which I am thankful.
Jen Gundrum
18:08 18 Aug 20
A/C went down on 100 degree day, they were very quick to get us back up and running. Very well priced and great service. Will recommend to everyone I know.
Jessica Mills
22:31 14 Aug 20
Wayne installed our AC unit a few years ago and he worked very hard to get us the best price for a unit. He worked with us over our concerns of having vaulted ceilings and needing to go up just a little bit in size to be able to adequately cool our house. He worked very hard putting it in and in my opinion went the extra mile in customer service. This was the first year that I started to have any trouble with the unit cooling. I am a first time homeowner and was not taught the importance of doing seasonal maintenance on your AC. I use to think that it was just a way for people to spend money. However, I learned this year that it is a much needed service. We thought for sure that our condenser went out and that we were about to spend a ton of money to fix it. But Matt came out yesterday and spent hours cleaning our unit. It had dirt and grass and cotton wood cotton all over the outside that was keeping it from getting any air to the unit. Now that it has been cleaned it is running much better. And it didn't cost us the fortune we expected it to. They even sent another young man out today (who I forgot to get his name) to double check it and make sure it was still running well. I am very grateful for this company and it's extraordinary customer service. I would highly recommend them.Ps. Mark had also come out and worked on the unit in the beginning of the summer and was really great at working with us as well. All around you couldn't ask for a better service and employees then this company.
Stephanie De Leon
15:55 29 Jul 20
This company does go above and beyond. They replaced a entire HVAC system and add extra air vents along with a new outtake for our bathroom. ( Witch with our original 1970s home air conditioning system I imagine it was a large task at hand.) They also came back to make sure that our system was working properly and did find that there was some issues with the self regulating system which they scheduled another appointment so that they could come out and fix the issues. Everyone that I have talked to or dealt with at Firehouse heating and air conditioning has been extremely helpful, respectful, and informative of all the needs and wants for our household. I wouldn’t recommend any other company to come into my home to be able to fix our heating and cooling problems.
M&J Stradling
21:31 14 Jul 20
We love to support first responder families and we are so glad we came across Firehouse Heating and Air! They were prompt, friendly, honest, thorough and wouldn’t leave without getting our AC up and running. The motor had to be replaced, but they continued to check the system to make sure there were no other issues. They fully explained everything and we are beyond pleased with them! Highly recommend!
Gary Laidacker
16:35 19 Jun 20
Firehouse heating and ac did a great job. Matthew found our leak and fixed the problem in less than 30 minutes. The repair and service was approximately half of what a competitor was going to charge for just finding the leak. Thanks again for the great service.
Simon Walshe
17:27 04 Jun 20
Referred by a colleague. I could not recommend more strongly. Honest advice and very responsive service. Don’t hesitate to call these folks!!
Brady Morris
20:34 02 Jun 20
Phenomenal service on short notice. Mark was at our house within 24 hours (even able to make it earlier than the scheduled appt). He quickly diagnosed two problems that were combining to create the problem we had with out upstairs cooling unit, Within 45 minutes, we were up and running cool again. Would 100% recommend to anyone.
Charles Dixon
01:25 02 Jun 20
Extremely happy with service. Firehouse Heating and Air showed up on time and serviced my airconditioning system. I highly recommend them for service.
Judith Kaye
22:31 20 May 20
Matt Jr was the person who serviced my air conditioning. He was on time exactly, he was very courteous, he showed me the problem with the air conditioning, repaired it quickly, he also showed up in a face mask and gloves. Thank you Matt I appreciate the job well done
Amy Stout
18:28 25 Apr 20
Wayne and the other installers were both very courteous and hardworking. They worked with me before installation to address any concerns and questions I had, and followed up afterwards to make sure I was satisfied. Fantastic company!
Kevin Holloway
19:26 11 Mar 20
Wesley did a great job figuring out the issue and getting it fixed, if you are looking for a quality A.C. Company then these guys are it.
Michael Bellotte
08:03 01 Feb 20
Mark and Eric came out to repair my heat pump. They responded to my call promptly and had my unit repaired in short order. I cant say enough to express how great these guys are and how grateful I am to have my home heating properly. Thank you very much for taking care of my issues.
John/Jessica Tyler
16:21 19 Jan 20
The 3 Firehouse employees that came out to install our new unit were very professional and answered every question my wife and I had. The whole process went smoothly. The new system has done wonders for our home, especially in our toddlers room where it is about a 5-7 degree difference than the rest of the house. I would recommend Firehouse to anyone needing HVAC services......they are Awesome!!
Diane Gawedzinski
17:19 31 Dec 19
Yes, we confess that's our nasty clogged dryer vent that is probably going viral on FaceBook even as we write this. What a great experience! We will use Firehouse again this spring for duct cleaning. Wesley was polite, professional, prompt, and thorough. He probably saved our new dryer and kept our house from burning down. Seriously, who has ever seen so much gunk (and birds' nests) in a vent before? That stuff was in our walls??? Yuck! Thank you, Wesley!
Randall Barber
16:51 13 Dec 19
We have had Firehouse out a few times for various repairs. Wesley and Wayne and very professional and we trust them in our home and to complete repairs fairly and timely. When you think of your local “firehouse”/fire department, you’re thinking of the qualities this company personifies. They care, they are kind, they want to help and they are quick! Give them a call, you’ll also support a first responder when you support this small business.
Janice Norrell
22:07 22 Nov 19
Firehouse Heating and Air is a fair and honest company that does excellent work. Having purchased an air conditioning system from them three years ago, I recently decided to have them do the duct cleaning service. What a great improvement in air quality and dust accumulation! Their price was less than half what I was quoted by another company!Trustworthy, dependable, knowledgeable-this company gives great service!Janice NorrellFairview
Gene Carista
20:21 21 Nov 19
just to let you know the air conditioners are perfect. I turned both on last night so I could feel it blowing all the rooms. The bathroom, to be if you will, blows really good!! the game room blows really good we are very satisfied Wayne. It's exactly what we wanted! Thank you so much for your time and your drive to make it what we want.
Anthony Pospick
20:18 25 Sep 19
Very quick turnaround time to get a new system installed and working great. The install crew was awesome and thorough. Thanks again!
Zach M
19:53 20 Sep 19
Great service by the technician's, very helpful and honest. So glad firehouse was recommended to us. Since the previous company we used was unavailable I decided to call firehouse. Firehouse heating and air will now be our go to company!
Phil Haggard
19:52 21 Aug 19
If you’re looking for fair honest people in the HVAC industry use Firehouse Heating and Air. They will give you an honest reasonably priced bid for only the work you need. I’ve used them for some time now and plan to continue using them. Ask them about their annual service contract. It’s well worth the money.Phil Haggard
Tina Colley
20:47 18 Aug 19
Called them out because AC stop working. Was very nice and helpful but I needed a new AC unit. The last one that was put in was done wrong and no other AC repair personal told us this. They even showed us the proof. Unit outside used 410 and inside was for a 210, this was what was causing the problem for years (incompatible). Had to get new unit inside and out. They will put it in later this week. I let you know how that goes but right now they are the best in the area for honesty plus great services. Thank you Firehouse.
Brian Roberts
17:56 15 Aug 19
Very professional and worked with us to resolve our problems for the lowest price and correct way to fix the problem. Wasn’t just trying to sell us a new system. AWESOME company and employees!!! These guys even came out on a Holiday to look at our unit. We eventually had to replace the entire AC unit and Wesley and the guys were AWESOME. Wesley worked with me to get me a well priced, appropriate and dependable unit. The installation was expertly done. I can't speak highly enough about this company 10 out of 10 Would highly recommend!!!
Steve Bain
14:57 10 Jul 19
Five stars for sure. My HVAC system went down unexpectedly this summer. These guys discovered that I had extensive hail damage and immediately started working with my insurance company. They loaned me some window units to keep my family comfortable while we waited on the insurance process to play out. The insurance company came through and Matt had my new system installed the next day. First class for sure! Good product options and prices. Thanks again Firehouse!
vuabs nguyen
17:55 02 Jul 19
Happy customer. I use firehouse heating and air the first time based on previous customer reviews and I am happy that I did. Mark, the tech is very professional and patient explaining what he did while checking my AC. Mark spent a lot of time helping to unclog the drain pipes and did a great job adding some valve to simplify future tasks. He also try to detect leaks from my system even at the end he could not find.The price is very fair. Most important is the attention to get the job done right. Thanks Mark.
Tracy Cleveringa
20:52 15 Jun 19
I highly recommend Firehouse Heating and Air. Everyone that we encountered through out the install of our new A/C unit was respectful and friendly. Wesley came out with in hours of us calling for help with our A/C. He was thorough with his inspection and explained the options that were available in either repairing or replacing. After deciding to replace our A/C he had his team out the next morning completing the install. Firehouse Heating and Air is a trust worthy company. We will definitely recommend them to our friends, family and coworkers.
Don Taylor
02:27 15 Jun 19
Kudos to Matt and tech Mark! This company sent Mark out at 5pm on a Friday to take a look at my ac system. Mark found my inside coils had 7 years of buildup restricting proper airflow. Mark then cleaned the coils and the unit is now working great!I was so impressed by Mark and his honesty and quality of work that I purchased a maintenance contract for him to back this fall to check the heating system.You will notice other comments about this company being honest and not trying to rip you off, and it’s all true!Thank you again Matt and Mark for your service and you now have a customer for life!Don Taylor
Philip El Aya
12:49 12 Jun 19
These guys are the best! I had one company quote me $1200 to diagnose issues on my air-conditioners. Firehouse not only diagnosed my problem but fixed it for half that price! Mark, Erik, and Jr. did a great job and were very knowledgeable on what they were doing. A+++
Sue Gheen
21:34 24 May 19
Went without air for almost a week. Had Firehouse Heating and A/C install a new unit. In a little over 4.5 hrs. everything was cool and comfortable again. They showed up ready to work. They completed the job in a very professional manner. Everything was cleaned up and all the trash was removed . I received a tutorial on my new unit and they were off. I would highly recommend this company for their professional service and great price and customer service.Sue Gheen
Kristina Crawford
03:19 09 May 19
Great service! Explained the needed repairs thoroughly. Pricing is reasonable. Technician was courteous and professional. Will definitely use again!
Josh Monroe
22:31 07 May 19
The folks at Firehouse Heating and Air are the best out there. They always provide quick and reliable work. They don’t try to take charge you for work you don’t need. They are knowledgeable and reliable about their work. We have used them for 2 new systems and multiple maintenance repairs. We would recommend them to anyone need work done.
Josh Reichert
19:57 06 May 19
Excellent service! Was able to fix the A/C and make it work efficiently. They are very knowledgeable and have passion for helping you achieve a well running A/C unit. There prices are the best in town.
clint smith
13:54 04 May 19
Matt and the guys are fantastic. I can always rely on them to provide top quality work at a great price. They stand by what they do and provide great customer service! Highly recommend this great company.
Carolyn Pratt
00:28 04 May 19
The guys in this company are the best. Always on time. Courteous. Very affordable. Work is great and they clearly explain what they need to do to fix the problem. Great company. Great work. Would recommend them anytime
Calvin Cook
13:26 23 Apr 19
Workers were very considerate of our wall hangings, rugs and furniture. They were careful to move everything out of the way where they would be walking. They left the house cleaner than it was when they got there. We didn't sweep or dust thinking it would needed after the project. Nope. I enjoyed listening to the guys work. They really seem to enjoy what they were doing. It was overall a very pleasant experiance! Thanks Firehouse Heating and Air!
Timothy Gargani
19:59 12 Apr 19
Firehouse Air and Heating just replaced my home unit. The new unit is awesome the workers are awesome. They are a great company to work with. firehouse is doing it right. Tim Gargani
Judy Truesdell
23:48 11 Apr 19
Rave review for Firehouse Heat & Air! They advised me well about which system to choose when I needed a new one, including very manageable financing, did a thorough job of prepping my house for the installation and put everything back neater than they found it. They assisted me with the features of my system that were new to me, and everybody was on time and very nice at every stage of the project. Call these guys!
Melissa Roberts
22:59 27 Mar 19
Very happy that we called Firehouse heating and air! Had called another company to look at my system and they told me it needed to be replaced. Two other companies couldn’t even put me in their schedule for 2 weeks or more, but Firehouse worked me in right away and Wesley was there right on time. He gave me all of my options, including repairing the old unit, then got me an even better price than he quoted me! I will be using them for my yearly maintenance as well as any problems that may/will come up with my older units!!
Jacob Bowling
23:25 03 Mar 19
Had an amazing experience with Firehouse Hearing and Air. Very quick with tending to my unit, and coming out to my house trouble shooting the problem. They are very professional and quick to do their job. I will definitely recommend using these guys, you will not regret it!
Deborah Goolsby
04:24 14 Feb 19
I have nothing but good things to say about Firehouse Heating and Air. They recently installed a new heat pump for me. Wayne and his crew were very professional, courteous, and friendly. They gave me the best price and financing that I could find. They even offered to repair a trim board around the bottom of the HVAC closet that was damaged by another HVAC worker from another company. When Wayne brought my paperwork the next day after installation, my front door was standing open ( I was not there at the time). Evidently I got distracted and forgot to close and lock it when I left. I asked him if he would mind looking inside to see if everything looked okay. He looked and everything seemed okay. He closed and locked the door for me. I’m so glad I didn’t have to come home to the house (after dark) and find the door open. These guys really go above and beyond the call of duty!
Samuel Mote
19:49 03 Jan 19
Called for a service appt and got me right then. Showed up to the house and had my heating unit up and running quick. Second time to use them and have been happy both times. Great job. And they are off duty fireman as well. Can't get any better than that.
Greg Morris
15:21 23 Sep 18
It’s September in Texas and temps were on the rise again to the upper 90s when my AC went out. I had used the same A/C company for years but now they have begun to transition to retirement and I was referred to Firehouse Heating and Air. I placed a call and the receptionist, Laura, was so friendly and polite. (1st impressions!). They worked me in right away. A technician named Eric (very nice and professional) came out and diagnosed/confirmed the problem that my attic unit was done and needed replaced. Within two days a crew was on the way out to perform the work. Matt, one of the owners came by a day earlier to discuss the plan. The thing I liked about Matt was he seemed to genuinely care about me and my situation. For me it’s all about trusting and believing that my best interests are in mind, whether it’s my personal doctor, my auto mechanic, etc. I want to feel like I’m dealing with family and that they’ll do their best work for me and treat me fairly. Well the work was completed quickly and efficiently, everything is up and running (and Cooling!), and later in the day after the work was done, the technician Eric and another of the owners, Wayne, came by to inspect the work and results. Wayne was great and he just confirmed that I had made a good choice in choosing Firechouse Heating and Air. I had a great experience and will definitely be calling these guys/girls again for any future a/c and heating needs. I know there are lots of employees that I didn’t interact with but just a shout out to the ones I did have interaction with; Laura, Eric, Matt and Wayne. Great people! Thanks to you all!
Dave West
23:28 27 Aug 18
They worked me into their busy schedule on a hot August day. Diagnosed the issue in short order and had me back up and running quickly. Explained the issue and offered me short and longer term options. Awesome to know there are still some honest companies out there.
Sandy Daniels
16:13 22 Aug 18
I was referred to Firehouse Heating and Air and can't say enough positive things about them! From the office staff to the guys who came out to trouble shoot and fix my a/c, they are professional, on time, qualified, certified, licensed, trustworthy and very competitive on price. I am a long time supporter of using our local firemen's businesses from our community. I am forever grateful and will be using them for years to come! Thanks again Firehouse Heat and Air!
Tricia C.
14:32 26 Jul 18
Great and speedy service! Wesley took great care of our organization (CASA of Collin County) and had us up and running again in no time! They beat competitors pricing and we will definitely be using them for future needs.
Curtis Smith
15:53 01 Jun 18
I recently lost my AC person who had serviced my AC & Heater for years. I am old school and stay with whom I feel happy with and trust. I had heard good things about Firehouse Heating and Air and had even given my Ex-wife their number and Matt had did her work on her AC and she was very pleased with Matt. Matt came today on time and was very professional and my instinct told me very trustworthy. I always go with my Gut feeling. I now have a new company to do my Yearly service for my AC & Heater now again. I love having the piece of mind that I now have someone to count on again. I will be giving Firehouse information out to all who ask for someone to do their AC work or Heater work.
