Testimonials

**BEST A/C REPAIR SERVICE EVER**

I read the reviews before calling them, and thought, “Wow, they seem too good to be true!” However, they lived up to the hype. My service tech was named Wayne. I will be breaking this into categories for other readers.

Convenience – Other service companies I have used in the past, set 4 hour windows, which made it hard to schedule around work or a lunch break. Wayne called me at 8 and set an appt with a 30 minute window, 1130-1200 and he was on time!

Integrity – In a world where service techs and companies are constantly trying to up-sell, and fix things that aren’t broken, or back their way into fixing problems thereby replacing parts that weren’t broken. I was the most impressed with Firehouse. Wayne took less than 5 minutes to find the source of the problem and replaced only what was broken. He didn’t push parts and service I didn’t need and had the repair completed within 20 minutes!

Professionalism – Wayne was courteous as service techs should be, but past that he was also exemplified kindness and humility. He was also, clean and professionally dressed.

Budget / Pricing – I hit on this one a little in the integrity section, but felt the need to reaffirm. Pricing was fair and at no point did I feel dissatisfied. I got what I paid for. Labor parts, etc. were all reasonably priced.

Overall – I will definitely use this company again. They are the epitome of what all American Service companies should strive to be. They have earned my lifetime customer loyalty.

on time, professional, nice, fixed my problem quickly

I originally called another company to check out my AC since it was not working, and I felt like I was getting ripped off – their explanation did not make sense. So I mentioned this at work, that I wanted a second opinion and quickly, 2 colleagues told me to call Firehouse Heating & AC. I called right away, and by afternoon, it was working! I feel I can trust this crew to do a great job for a fair price because they are also firemen. Something about firemen fixing fried wires is comforting.

We are extremely pleased with the service we received from Firehouse and their tech, Fardeen. Quick response and knowledgeable service. Fardeen was thorough and explained what he was doing and why he was doing it. He also suggested several preemptive actions we could take to improve performance and lengthen the life of our system. We will be using Firehouse for our future HVAC needs.

My technician was excellent. He was very polite and knowledgeable. Fardeen explained everything he was checking and then went over what he found.

The Firehouse crew cleaned our ducts and checked out our system for the summer. We did have a couple of things that need to be addressed but were ok for the time being. They let us know our options with no hard sell. Their work was efficient and thorough, they were very curious and professional. Firehouse is our new AC company.

Who would ever think that you would have to call an AC company in December to come and fix the AC because it’s hot outside in December??!!! Well that was the case and Jordan is a Godsend! He was prompt and explained everything that was going on. He was able to make the repair that was needed! If you’re looking for a great company with great people, give Firehouse Heating a call and request Jordan!!!

Fareed came today and was very courteous and prompt at figuring out what was wrong with the heater and air-conditioner in my house. He was very professional about what might need to be done and came up with suggestions that would be follow up with another colleague in the company next week. Overall I am confident with his work.

Deen was efficient, quick and very helpful! The customer service over the phone was outstanding as well. Our unit was fixed the same day! Thank you!

Fast service, very knowledgeable and freindly.