It’s September in Texas and temps were on the rise again to the upper 90s when my AC went out. I had used the same A/C company for years but now they have begun to transition to retirement and I was referred to Firehouse Heating and Air. I placed a call and the receptionist, Laura, was so friendly and polite. (1st impressions!). They worked me in right away. A technician named Eric (very nice and professional) came out and diagnosed/confirmed the problem that my attic unit was done and needed replaced. Within two days a crew was on the way out to perform the work. Matt, one of the owners came by a day earlier to discuss the plan. The thing I liked about Matt was he seemed to genuinely care about me and my situation. For me it’s all about trusting and believing that my best interests are in mind, whether it’s my personal doctor, my auto mechanic, etc. I want to feel like I’m dealing with family and that they’ll do their best work for me and treat me fairly. Well the work was completed quickly and efficiently, everything is up and running (and Cooling!), and later in the day after the work was done, the technician Eric and another of the owners, Wayne, came by to inspect the work and results. Wayne was great and he just confirmed that I had made a good choice in choosing Firechouse Heating and Air. I had a great experience and will definitely be calling these guys/girls again for any future a/c and heating needs. I know there are lots of employees that I didn’t interact with but just a shout out to the ones I did have interaction with; Laura, Eric, Matt and Wayne. Great people! Thanks to you all!
18:42 11 Sep 18
I am completely impressed with this company. We had a very bad humidity problem and they fixed it. They are very professional, awesome trouble shooters, honest, up front, very knowledgeable and explain/educate the customer.
23:28 27 Aug 18
They worked me into their busy schedule on a hot August day. Diagnosed the issue in short order and had me back up and running quickly. Explained the issue and offered me short and longer term options. Awesome to know there are still some honest companies out there.
16:13 22 Aug 18
I was referred to Firehouse Heating and Air and can't say enough positive things about them! From the office staff to the guys who came out to trouble shoot and fix my a/c, they are professional, on time, qualified, certified, licensed, trustworthy and very competitive on price. I am a long time supporter of using our local firemen's businesses from our community. I am forever grateful and will be using them for years to come! Thanks again Firehouse Heat and Air!
14:32 26 Jul 18
Great and speedy service! Wesley took great care of our organization (CASA of Collin County) and had us up and running again in no time! They beat competitors pricing and we will definitely be using them for future needs.
15:53 01 Jun 18
I recently lost my AC person who had serviced my AC & Heater for years. I am old school and stay with whom I feel happy with and trust. I had heard good things about Firehouse Heating and Air and had even given my Ex-wife their number and Matt had did her work on her AC and she was very pleased with Matt. Matt came today on time and was very professional and my instinct told me very trustworthy. I always go with my Gut feeling. I now have a new company to do my Yearly service for my AC & Heater now again. I love having the piece of mind that I now have someone to count on again. I will be giving Firehouse information out to all who ask for someone to do their AC work or Heater work.
15:27 22 Apr 18
Showed up on time...completed work quickly and efficiently....pricing was the best I found. With summer coming up I’m glad I no longer need to worry about keeping the house cool. Very satisfied customer here....thanks Matt.
21:21 04 Mar 18
Matt and Wesley have great ethical business practice. I was extremely thrilled with the new HVAC system that Wayne and his assistants installed in my condo. It was very well designed in the limited space I had in my attic. He also replace two broken duct lines that I was not aware of. I am SO GLAD I chose Firehouse Heating and Air for their services. They are very knowledgeable about prescribing the right solution, given the size and challenges of a space. I would recommend everyone to use this company.
18:02 01 Mar 18
We recently found out about Firehouse Heating and Air from a friend of ours. We called them to come fix our ac. They were so friendly and also very affordable...which means a lot to us. They also offer a great maintenance plan for your ac unit. Every time we call with a question they answer and they really take the time to help. We highly recommend using them.